Product Return Policy
If you are experiencing a problem with your Sideclick, please contact us at firstname.lastname@example.org and we will do our best to help!
Our Help Section is full of FAQ and video tutorials.
If you are not completely satisfied with your purchase, you have 30 days to return an item from the date of purchase, if purchased direclty from SideclickRemotes.com.
To return your product, please email our customer service team at email@example.com. You may be required to fill out a Return Merchandise Authorization (RMA) form to include with your returned product.
Do NOT return the product to the address in which it was sent. The correct Returns address is found on the RMA form.
If purchased from a retailer or authorized reseller, you must refer to that reseller's independent return policy and seek return/replacement directly with that reseller unless the Sideclick product is defective and in which case would fall under the Warranty Policy.
For Warranty Claims, please refer to www.sideclickremotes.com/warranty or contact firstname.lastname@example.org
For reference, our complete return policy as stated in our checkout is as follows:
If you are not completely satisfied with your purchase, you have 30 days to return an item from the date you purchased it. To be eligible for a return, your item must be in the same condition that you received it and in original packaging. You must also provide receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
A 15% restocking fee may be charged if returns are sent to the wrong returns processing location by error of customer or if all information is not completed on RMA form.